Wednesday 5 December 2018

Ryanair to face action over refusal to compensate passengers for strike delays.

It's facing enforcement action

The CAA said it does not believe the strikes are "extraordinary circumstances", as Ryanair has previously claimed.

Ryanair is facing enforcement action by the airline regulator over its refusal to compensate passengers for flight disruption caused by staff taking strike action.

The Civil Aviation Authority (CAA) said the low-cost airline has rejected compensation claims and has now ended its agreement with AviationADR - a CAA-approved body for alternative dispute resolution of passenger complaints.

The CAA said it does not believe the strikes are "extraordinary circumstances", as Ryanair has claimed, and are therefore not exempt, meaning its customers should be compensated.


By Holly Williams.
Full story at Mirror.

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